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Everything you need to get the most out of Pediary.

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Quick fixes

Data not syncing

Check in Settings → Connect device → Linked devices that the phones are linked to the same profile and to the same cloud service. A connection is needed: what you write offline leaves on its own once you are back online, but the app has to stay open for a few seconds. If one phone lags behind, check that your cloud storage still has free space and that the permission you gave Pediary has not been revoked.

Cannot export data

Ensure you have sufficient storage space on your device. If the problem persists, contact support@pediary.net for assistance.

Notifications not working

Check your device notification settings and ensure Pediary has permission to send notifications. On iOS: Settings → Notifications → Pediary. On Android: Settings → Apps → Pediary → Notifications.

App crashes or freezes

Try restarting the app or your device. If the problem persists, ensure you have the latest version installed from the App Store or Google Play.

Frequently Asked Questions

Is Pediary a medical device?

No. Pediary is NOT a medical device and is NOT intended for medical use. It is a health tracking tool designed for parents to organize and record their children's health information and, from version 3.1.0, that of the adults in the family too. It does not diagnose, treat, cure, or prevent any disease or medical condition. Always consult your pediatrician for medical advice.

How is my child's data protected?

Your child's health data is protected with industry-standard security measures:

  • Local storage: your child's diary lives on your phone and stays there, until you link a second phone or turn on automatic backup yourself
  • Phone protection: the diary is protected by your phone's lock, with no separate password to remember; when it syncs, it travels encrypted
  • No data sharing: We NEVER sell your data to third parties
  • Optional sync: from version 3.0.0 you can link up to four phones per profile; what you write travels encrypted through your own cloud storage (Google Drive, Dropbox or OneDrive), never through a Pediary server, and the keys stay on the linked phones
  • COPPA compliant: Full compliance with children's privacy regulations
How do I link two phones?

Linking lets two phones, for example yours and the other parent's, keep the same diary up to date. You need both phones next to each other and about a minute: open the app settings and follow these five steps.

  1. Choose the profile: each link covers one profile at a time, child or adult.
  2. Choose the cloud service: Google Drive, Dropbox or OneDrive. If the two phones belong to two different people, use Dropbox or OneDrive, because Google Drive keeps in sync the devices of one same Google account.
  3. Show the code: the first phone displays a square code on screen.
  4. Scan it with the other phone: the second phone's camera reads the code; then the second phone shows a return code and the first one scans it, and the two recognise each other.
  5. Read it out loud and confirm: the same code of 12 groups of digits appears on both screens; compare it out loud and, if it matches, confirm on both. From that moment the diary stays up to date on both phones.
My cloud service sent me a security alert

That is normal, and it is not an attack. When sync is on, the files Pediary puts in your cloud space are encrypted and arrive by the hundreds within minutes: some services cannot tell that activity apart from an attack and send a warning email. Automatic backup is a different matter: it uploads a single archive, and that one has no password. Confirm that your files are fine, and do not start the restore the service offers you: rolling the folder back would leave the two phones out of step.

Can I export my data?

Yes! You have complete control over your data. From the app settings you can export all health records at any time as a ZIP archive with your data in JSON format and your photos; PDFs are created from the diaries and from Reports, and blood pressure readings and blood glucose values can also be exported as CSV from the blood pressure diary and the blood glucose diary. This ensures you always have access to your data, even if you stop using Pediary.

Why does the backup file have no password?

Because it is a deliberate choice, and we prefer to say it openly: the backup archive is a ZIP file without a password, so anyone who can open your cloud storage can read it. A backup is needed years later, when nobody remembers a password any more, and an archive you cannot open saves nothing. So protect access to your cloud account. Sync between two phones is a different matter: that one travels encrypted.

How do I delete my data?

There is no Pediary account to close: the data is yours and you delete it yourself, in up to three places depending on what you turned on.

  • In the app: Settings → Privacy & Security → Delete All Data, on every phone where you use Pediary
  • In your cloud storage: if you had linked two phones, break the link and the shared folder is emptied; if you had turned on automatic backup, delete the archives you uploaded to Google Drive, Dropbox or OneDrive yourself
  • In writing: email privacy@pediary.net if you have questions about your rights or about the anonymous usage statistics, the only information that reaches us

Deletion inside the app is immediate and final. We cannot do it for you: no Pediary server receives your diary, we do not have your address and we have no access to your cloud storage, so there is nothing on our side left to delete. If two of you keep the diary, remember that the other phone holds its own copy too. Your right to erasure under GDPR, CCPA and COPPA is untouched, and you exercise it directly.

Who is Pediary for?

Pediary is designed for parents, guardians and caregivers to track the health of children of all ages, from newborns to teenagers, and, from version 3.1.0, of adults too: yourself or a family member you look after, with the blood pressure diary; the blood glucose diary, from the same version, works for every profile, child or adult. The app is used by adults (18+), who keep full control over every entry and over who can access it.

Do you share data with third parties?

No. No Pediary server receives your diary, so we have nothing to share with anyone and we do not sell data. If you link two phones, the files travel through your own cloud storage (Google Drive, Dropbox or OneDrive), but they are encrypted and the keys stay on the linked phones: not even that service can read them. Everything else is up to you, for example exporting a PDF to send to your pediatrician or a backup to share with a family member.

How do medication reminders work?

When you record a medication, you can optionally set up reminders. The app will send you a notification at the scheduled time to remind you to give the next dose. The alarm goes off even without a connection: no internet is needed. You can enable/disable notifications in your device settings.

Can I use Pediary offline?

Yes! Pediary works without a connection. All core features (recording temperature, medications and symptoms, browsing the timeline) work on a plane or where there is no signal. Data stays on your phone. A connection is only needed if you have linked two phones or turned on automatic backup: in that case what you write offline stays on the phone and catches up on its own as soon as you are back online.

What happens to my data if I uninstall the app?

The diary lives on your phone, so uninstalling the app deletes what is on that phone. You get it back if you had turned on automatic backup or exported an archive: reinstall Pediary and restore from the archive sitting in your cloud storage. The other phone also keeps its own copy, if two of you share the diary. Without a backup and without an export there is no way to recover the data, neither for you nor for us: export it before you uninstall.

Is Pediary FDA approved or CE marked?

No. Pediary is not FDA-approved, CE-marked, or regulated as a medical device in any jurisdiction. It is a consumer health tracking application designed for personal record-keeping only. It is not intended for medical diagnosis, treatment, or clinical decision-making.

Can I track several profiles, children and adults?

Yes. You can create several profiles in the same app, with no account needed: more than one child and, from version 3.1.0, adults too, for example yourself or the grandparents. Each profile has its own separate health timeline, and all profiles are protected with the same security measures.

Still can't find what you're looking for?

General Support

support@pediary.net

For technical issues, questions about features, or general inquiries. Response time: Within 24-48 hours.

Privacy & Data Requests

privacy@pediary.net

For privacy concerns, data deletion requests, or GDPR/COPPA inquiries. Response time: Within 72 hours.

Feature Requests

support@pediary.net

Have an idea for improving Pediary? Email us at support@pediary.net with your suggestions.